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Withdrawing consent for a student account

The confirmation email carries a withdraw link. Withdrawing closes the account; report cards still arrive by email.

One answer, with what teachers ask next on the same screen underneath it.

  • Say whether it helped at the bottom of the article. That is the only way we learn it is wrong.
  • Anything in a green box is what the DepEd order says; anything in amber is where teachers get caught.

Steps

  1. Open the confirmation email, "Thank you. The account is open." It was sent to the guardian's address when consent was given.
  2. Press Withdraw consent.
  3. On the page that opens, press Withdraw consent again to confirm.

What changes

  • The account stops showing grades from that moment. The learner's page says "Consent was withdrawn".
  • Report cards the adviser emails keep arriving and keep opening. Those links need no account, so withdrawing does not cut the learner off from their own card.
  • The withdrawal is written to the same record as the consent, with its time.

What if

  • The withdraw link does not work. Each link works once. If it has been used, the account is already closed — the learner's page will say so.
  • You cannot find the email. Ask the learner to check which address the consent went to; the withdraw link only ever goes there. If the account is still waiting for consent rather than open, there is nothing to withdraw: just leave it, and it is removed after 30 days.
  • You change your mind. Nothing reopens a closed account. The learner keeps receiving report cards by emailed link. If they want a portal account again, they sign up with a different email address, ask their adviser to put it on the class list, and the consent request comes to you again.
  • The learner still needs the card. Ask the class adviser to send it. On their Release cards page every learner has a row with Resend, and a card can also be printed instead.
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