What we sent
Signing up asks for your email first and proves it before anything else is created. The code is six digits and works for ten minutes. Only one code lives at a time, so asking for another replaces the old one — if two emails are sitting in your inbox, the newer code is the one that counts.
A Google or Microsoft sign-up skips this step: the provider proves the address for us.
If it is not there
- Check spam and promotions. School mail filters are the usual culprit.
- Read the address on screen. If a letter is wrong, press Change beside it and start again with the right one.
- Wait out the countdown — another code can go a minute after the last — then press send another code.
- Type it into the six boxes. It checks itself on the last digit.
What the messages mean
- "That code has expired." More than ten minutes passed. Send another.
- "Too many tries on that code." Five wrong attempts spend it. Send another.
- "That code has already been used." A newer code replaced it, or that one already went through. Send another.
- "A code was just sent. You can ask for another in N seconds." The cooldown. The code you have is still good.
- "That took long enough that we had to re-check your address." The sign-up sat unfinished past its window. Enter the address again and we send a fresh code.
If no code ever arrives
An address that bounced or was marked as spam before gets nothing from us until that is cleared. If the address is right and the mailbox is not full, message us on the Facebook page and name the address — we can see whether anything was withheld.